Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and authentication credentials through our identity provider.
• Payment Information: If you subscribe to a paid plan, payment details are collected and processed by our payment processor, Stripe. We do not store your full credit card number.
• Communications: If you contact us for support, we collect the information you provide in your correspondence.

Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including the strategies you create, backtests you run, and features you use.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Log Data: Our servers automatically record information when you access the Service, including access times, pages viewed, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure cloud infrastructure hosted on Microsoft Azure

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services to operate the Service:

Auth0 (Authentication)

We use Auth0 to manage user authentication. When you sign up or log in, Auth0 processes your authentication data. Please review Auth0's Privacy Policy for more information.

Stripe (Payment Processing)

We use Stripe to process payments. When you make a payment, Stripe collects and processes your payment information in accordance with Stripe's Privacy Policy.

Google OAuth

If you choose to sign in with Google, we receive limited profile information from Google, such as your name and email address. Please review Google's Privacy Policy for more information.

Microsoft Azure

Our Service is hosted on Microsoft Azure. Your data may be processed and stored on Azure servers. Please review Microsoft's Privacy Statement for more information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. Cookies are small data files stored on your device that help us improve the Service and your experience.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly, including authentication and security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand how you use the Service so we can improve it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Data Portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

To exercise any of these rights, please contact us at support@sledgekey.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@sledgekey.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: